Support
We're here
We're here
to help.
Questions about an order, a warranty claim, or which filter fits your fountain — reach out and we'll get back to you.
FAQ
How long does shipping take?
Orders ship within 1-2 business days and typically arrive within 5-7 business days, depending on your location.
What's your return policy?
30 days, no questions asked. If it's not right for your cat, send it back for a full refund.
Where do I find replacement filters?
Filters for the EasyPet Fountain are available on the Fountain product page, or reach out below and we'll point you to the right one.
Is the warranty really no questions asked?
Yes — one year on every product. If something breaks or stops working right, email us and we'll sort it out.